Training is a key component of a successful software implementation. All stakeholders need to be trained, regardless of how intimately involved your e-Sourcing solution will be in their daily work life. Our Knowledge Transfer services can give your project the extra push to achieve success and adoption among your end-users and suppliers. We offer a number of different training packages that meet your needs.
End-User Module Training: Your internal end users in procurement, legal, supplier management or finance groups need to understand how to best use the system. We take your currently deployed system and turn it into a custom training offering: How to source using your system. These training sessions could be module-based (i.e. Using RFxs to Manage your Sourcing Activities, or Contract Management: Then vs. Now) or Activity Based (The Complete Sourcing Lifecycle: From Initial Requirements to Executed Contract Monitoring)
Supplier Training: Often in conjunction with our Event Support services, we can train your suppliers individually or as an anonymous group, and coach them on how to place bids, complete an RFx, and gain feedback during the event.
System Administrator Training: Once your implementation team hands over the system, you will need competent personnel to handle the day-to-day administrative activities such as data maintenance, user account management, minor configuration adjustments, and other technical topics. Crafty Systems has been training system administrators on the Frictionless (now SAP) platform since 2001. We want to empower your technical team!
Train the Trainer Training: After preparing for and delivering many training sessions to end users, techies and suppliers alike, we have learned a few things about what it takes to successfully deliver a training session. This course helps prepare your trainers for what they are about to experience, and is recommended prior to taking on in-house training sessions led by your core team.
Auction Strategy Training: What does it take to make a successful reverse auction? Which auction format best suits which situation? Our auction strategy training session can help your new auctioneers make better decisions regarding the upcoming event.